Privacy policy
Privacy Policy
Last updated: May 5, 2026
Odoro Washcloth, a brand operated by MONTEODORO LLC, operates this store and website, including all related information, content, features, tools, products, and services to provide you, as a customer, with a personalized shopping experience (collectively, the "Services"). Odoro Washcloth is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your personal information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact Information
Including your name, billing address, shipping address, telephone number, and email address.
Financial Information
Including credit card, debit card, and bank account information, payment card details, banking information, transaction details, payment methods, payment confirmations, and other payment-related information.
Account Information
Including your username, password, security questions, preferences, and account settings.
Transaction Information
Including the products you view, add to your cart, save to your wishlist, purchase, return, exchange, cancel, as well as your purchase history.
Communications
Including any information you provide when communicating with us, such as customer service inquiries.
Device Information
Including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage Information
Including information about how you access and interact with our Services, including when and how you use our website.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, access or use our Services, contact us, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services or visit our website, as well as through cookies and similar technologies.
- From our service providers, including when they implement certain technologies or collect and process personal information on our behalf.
- From our business partners and other third parties.
How We Use Your Personal Information
Depending on how you interact with us and the Services, we may use your personal information for the following purposes:
To Provide, Personalize, and Improve the Services
We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating and maintaining your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products based on your purchases. This may include using your personal information to improve and personalize our Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, including sending marketing, promotional, and advertising communications by email, SMS, or postal mail, and displaying advertisements for products or services on our Services or on third-party websites, based on products you have previously viewed, added to your cart, purchased, or other activities you have performed while using our Services.
Use of Meta Pixel and Meta Conversions API
We use the Meta Pixel and Meta Conversions API to measure the effectiveness of our advertising campaigns, understand how visitors interact with our website, and improve our marketing efforts. These technologies may transmit certain information to Meta regarding your browsing activity, purchases, or actions performed on our website. Where applicable, this information is processed in accordance with your privacy preferences and Meta's Privacy Policy.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, and respond to fraudulent, illegal, malicious, or harmful activities, protect public safety, and maintain the security of our Services. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account credentials with anyone.
Communicating with You
We use your personal information to provide customer support, respond to your inquiries, deliver efficient customer service, and maintain our business relationship with you.
Legal Purposes
We use your personal information to comply with applicable laws and legal obligations, respond to valid legal requests, including requests from law enforcement or government authorities, participate in legal proceedings, investigations, or dispute resolution, enforce our Terms of Service and other policies, and investigate potential violations of those policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:
- With Shopify, service providers, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
- With our business and marketing partners to provide you with marketing services and personalized advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share your information for targeted advertising purposes based on your activity across different merchants and websites. You may exercise your rights to opt out of these uses where available.
- When you instruct us, submit a request, or otherwise consent to the disclosure of certain information to third parties, such as for product shipping or through your use of social media widgets or login integrations.
- With our affiliates or other companies within our corporate group.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including subpoenas, search warrants, or similar legal requests), to enforce our Terms of Service or other policies, or to protect the Services, our rights, and the rights of our users or third parties.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them.
The information you submit through our Services will be transmitted to and shared with Shopify, as well as with third parties that may be located outside your country of residence, for the purpose of providing and improving the Services.
In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your privacy rights related to Shopify's processing activities.
To learn more about how Shopify uses your personal information and the privacy rights available to you, please refer to the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy policies, security practices, and terms of use.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of any information found on those websites.
Information you choose to share in public or semi-public areas, including through third-party social media platforms, may be visible to other users of the Services and/or those platforms without restriction regarding its use by us or by third parties.
The inclusion of these links does not imply our endorsement of the content, owners, or operators of those third-party platforms unless expressly stated otherwise.
Children's Data
Our Services are not intended for use by children, and we do not knowingly collect personal information from individuals who have not reached the age of majority in their jurisdiction.
If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the information provided below to request its deletion.
As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as those terms are defined under applicable privacy laws) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee absolute security.
Additionally, any information you transmit to us may not be secure while in transit. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
We retain your personal information only for as long as necessary to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.
Your Rights and Choices
Depending on where you reside, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by applicable law.
Right of Access
You may have the right to request access to the personal information we hold about you.
Right to Deletion
You may have the right to request the deletion of your personal information.
Right to Correction
You may have the right to request that inaccurate personal information be corrected.
Right to Data Portability
You may have the right to receive a copy of your personal information and request that it be transferred to another organization, subject to applicable exceptions.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on your location, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising, as defined by applicable privacy laws.
If you access our website with the Global Privacy Control (GPC) signal enabled, we will, where required by applicable law, treat this as a request to opt out for the browser and device you are using. If we can associate the device with your Shopify account, we will also apply your preference to your account.
For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/.
Except for Global Privacy Control, we do not respond to "Do Not Track" browser signals.
Marketing Communications
We may send you promotional emails.
You may unsubscribe at any time by clicking the unsubscribe link included in our marketing emails.
Even if you unsubscribe from promotional communications, we may still send you non-promotional messages relating to your account or orders.
You may exercise these rights through the options provided within our Services or by contacting us using the information below.
To learn more about how Shopify uses your personal information and the rights available to you, including those related to information processed by Shopify, please visit https://privacy.shopify.com.
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law.
Where permitted by law, you may authorize an agent to submit a request on your behalf. Before processing such a request, we may require proof of authorization and may ask you to verify your identity directly with us.
We will respond to your request within the time required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the information provided below.
Depending on where you reside, you may also have the right to appeal our decision or file a complaint with the appropriate data protection authority.
International Transfers
Please note that we may transfer, store, and process your personal information outside your country of residence.
If we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms where applicable, unless the destination country has been recognized as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or for operational, legal, or regulatory reasons.
Any revised version will be posted on this website, the "Last Updated" date will be revised accordingly, and we will provide notice where required by applicable law.
Contact
If you have any questions regarding your personal information or this Privacy Policy, please contact us at:
Email: info@odorowashcloth.com